Privacy Policy

1. Introduction & Scope

Travel Arc (“we,” “our,” or “us”), a tourism enterprise operating under Ministry of Tourism (Govt. Reg. No: EJK000081) and Jammu & Kashmir Tourism Department (JKTA Reg. No: JKTA00002967), is committed to safeguarding the privacy and confidential information of our travelers and website visitors.

This Privacy Policy describes our practices concerning the collection, storage, utilization, and disclosure of personal data acquired through our website travelarc.in, our direct travel desks, WhatsApp communication lines, and reservation portals.

2. Information We Collect

To curate, confirm, and execute your Kashmir tour itineraries, we may collect the following categories of information:

A. Personal Identification & Contact Details

Contact Info: Full legal name, email address, mobile phone number, WhatsApp contact number, and billing/postal address.
Identification & Verification: Government-issued photo IDs (Aadhaar, Passport, or Voter ID) required strictly for hotel check-ins, high-altitude border permits (such as Gurez Valley or Ladakh routes), and airline/rail logistics.
Emergency Contacts: Name and contact details of family members or designated points of contact.

B. Travel Preferences & Custom Requirements

Flight arrival and departure schedules at Srinagar International Airport (SXR).
Dietary restrictions, room preferences, extra bedding requirements, and special accessibility requests.

C. Automatically Collected Technical Data

IP addresses, device identifiers, browser types, session timings, and pages viewed, gathered via secure analytics tools to improve website speed and user experience.

3. How We Use Your Data

We process your personal information strictly for legitimate commercial and travel operational purposes:

Itinerary Execution: Confirming hotel and houseboat reservations, assigning verified private drivers, and procuring activity tickets (such as Gulmarg Gondola passes).
Customer Service & 24/7 Helpline Support: Sending automated trip vouchers, weather advisories, mountain road transit updates, and providing real-time assistance during your holiday.
Billing & Verification: Generating invoices, verifying payment gateway receipts, and issuing refund vouchers where applicable.
Legal Compliance: Fulfilling government reporting directives, police foreign registration requirements (where applicable), and tourism board mandates.

We respect your personal privacy. We do NOT sell, rent, or trade your personal information to third-party marketing companies. Data is shared solely with verified operational partners necessary to fulfill your booked services:

Accommodation Partners: Verified hotels, resorts, and deluxe houseboats on Dal Lake / Nigeen Lake for room check-in.
Transport Providers: Authorized local tourist drivers and transport fleet coordinators in Jammu & Kashmir.
Secure Payment Processors: PCI-DSS certified banking gateways for encrypted payment handling.
Statutory Authorities: Government or security agencies only when strictly mandated by local laws, court orders, or border security regulations.

5. Data Security & Storage Integrity

We maintain administrative, technical, and physical safeguards to prevent unauthorized access, accidental loss, or destruction of your data:

All website interactions and inquiries are secured using 256-bit SSL (Secure Sockets Layer) encryption.
Direct booking records are archived in access-controlled environments accessible only by authorized operations staff.
Credit card details are never stored on our local servers; all transactions are tokenized via certified payment gateways.

6. Your Rights & Data Choices

As a traveler with Travel Arc, you possess the right to:

Request access to or copies of the personal data we hold about you.
Request corrections to inaccurate or outdated contact information.
Request the deletion of your personal records following the conclusion of your tour (subject to statutory financial auditing record-keeping requirements).
Opt-out of any promotional or seasonal newsletters at any time.

7. Contact Our Privacy & Data Desk

For questions, data access requests, or privacy concerns, please contact our administrative team:

Data Protection Officer: Travel Arc Operations Desk
Email: info@travelarc.in / admin@travelarc.in
Helpline Phone: +91 9906 560 777 / +91 9906 561 777
Headquarters Address: 2nd Floor Auqaf Building, Batwara, Srinagar, Jammu and Kashmir – 190004