Refund & Cancellation Policy
Effective Date: August 15, 2026
1. Booking Advance Requirement
To secure vehicle allocation, premium hotel accommodations, and luxury houseboat holds with Travel Arc, an advance deposit (typically 25% to 30% of total package value) is required upon itinerary confirmation.
- Hold Integrity: Tentative reservations without advance payment may be released during peak seasons (Spring Tulip bloom, Summer holidays, and Winter snow season) to accommodate confirmed travelers.
2. Cancellation Timelines & Refund Tiers
If you need to cancel your Kashmir holiday package, refund eligibility is calculated based on the interval between your formal written cancellation notice and your scheduled arrival date (12:00 PM IST on Day 1):
| Cancellation Notice Window | Refund Percentage | Terms & Conditions |
|---|---|---|
| 15 Days or More before Arrival | 100% Refund | Full refund of advance deposit (minus standard 5% banking & gateway processing fee). |
| 7 Days to 14 Days before Arrival | 70% Refund | 70% of total package cost refunded; 30% retained for committed hotel and transport holds. |
| 3 Days to 6 Days before Arrival | 50% Refund | 50% of package cost refunded; 50% retained for confirmed non-refundable reservations. |
| Less than 72 Hours or No-Show | 0% Refund | Advance payments non-refundable due to full supplier commitments. |
3. Refund Processing Schedule
Approved refunds are processed systematically:
- Processing Window: Approved refund amounts are credited back to the original source account (UPI, Bank Transfer, or Credit/Debit Card) within 7 to 10 working days following confirmation.
- Credit Voucher: Alternatively, travelers may choose a 100% Travel Credit Voucher valid for 12 months from the date of issuance, applicable towards any future Kashmir holiday.
4. Trip Rescheduling & Date Modifications
- Rescheduling Window: Modification requests made at least 10 days prior to arrival will be accommodated without date-change penalty, subject to hotel room availability.
- Seasonal Rate Adjustments: In case of shifting from off-season to peak season dates, any nominal rate difference for hotels or houseboats will apply.
5. Mountain Weather & Force Majeure Advisory
Kashmir is a scenic alpine valley in the Western Himalayas. Travelers are advised of the following conditions:
- Severe Weather / Highway Blockades: If National Highway (NH-44) is closed due to unexpected landslides or snow accumulation, Travel Arc coordinates immediate alternative sightseeing within accessible valleys (e.g. Srinagar, Dal Lake, Gulmarg, or Pahalgam).
- Flight Cancellations: In the event of flight cancellations at Srinagar International Airport (SXR), our team assists with modified pickup logistics and flexible rescheduling where possible.
- Travel Insurance: We strongly recommend securing domestic travel insurance covering flight delays and emergency cancellations.
6. How to Submit a Cancellation Request
To initiate a cancellation or refund request:
- Written Notice: Send an email to info@travelarc.in or admin@travelarc.in with the subject:
Cancellation Request - [Booking ID / Traveler Name]. - Details Required: State your booking reference number, contact details, and reason for cancellation.
- Immediate Assistance: For urgent travel assistance, call our 24/7 Srinagar helpline at +91 9906 560 777 or +91 9906 561 777.